The Community for Technology Leaders
Computer Science and Information Engineering, World Congress on (2009)
Los Angeles, California USA
Mar. 31, 2009 to Apr. 2, 2009
ISBN: 978-0-7695-3507-4
pp: 760-764
ABSTRACT
This paper proposes a method for generating a Web-page based troubleshooter, which diagnoses troubles about computer system administration. This troubleshooter digs out several possible causes (hypotheses) from the current status of a trouble, and then examines those hypotheses in turn. After the cause is identified, it will present a solution to fix the trouble. To illustrate the status of a trouble, possible causes,examination methods and presentation of a solution, WebPages (hereafter, info pages) are used, which are defined in HTML code. From the info pages that explain each status of troubleshooting, the method this paper presents generates troubleshooter client/server interface, a stack of status history and titled links to the next info pages. This paper also describes two ways to easily implement this method on both of a client side and a server side.
INDEX TERMS
Web applications, Troubleshooting, Computer administration, Automatic generation
CITATION

K. Ikeda, T. Shimomura and M. Takahashi, "Web-Based Troubleshooter Generation for System Administration," 2009 WRI World Congress on Computer Science and Information Engineering, CSIE(CSIE), Los Angeles, CA, 2009, pp. 760-764.
doi:10.1109/CSIE.2009.205
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