International Conference on Computer Supported Cooperative Work in Design (2009)
Apr. 22, 2009 to Apr. 24, 2009
Stephen R. Diasio , ESADE Business School-URL, Barcelona, Spain
Nuria Agell , ESADE Business School-URL, Barcelona, Spain
This study provides insight from an evolutionary perspective of expertise that has shaped the field of decision support technologies. The investigation sets out to reveal the changing landscape of expertise in supporting decision-making using technology and sheds light on the new role that experts will play in organizational decision-making. The results show significant changes in how decision-making is being made which challenge the traditional role of experts and non-experts. Finally, this paper explores opportunities from an artificial intelligence methodological standpoint in design for decision support technology integration and the added benefits for collective intelligence tools.
S. R. Diasio and N. Agell, "The evolution of expertise in decision support technologies: A challenge for organizations," International Conference on Computer Supported Cooperative Work in Design(CSCWD), Santiago, Chile, 2009, pp. 692-697.