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2013 IEEE 5th International Conference on Cloud Computing Technology and Science (2013)
Bristol, United Kingdom United Kingdom
Dec. 2, 2013 to Dec. 5, 2013
pp: 144-151
ABSTRACT
Software as a Service (SaaS) is an increasingly attractive option for delivering software functionality. Software vendors act as service providers provisioning the functionality directly via the Internet, and customers pay for access to the service on a flexible billing model such as subscription or pay-per-use. As a result, the generated revenue is difficult to analyse due to the highly dynamic nature of the customer's interaction with the service. We present the Services2Cloud framework to assist service providers in the analysis of their expected revenue based on customer subscription and service usage. Our approach is based on a formal specification of the service on offer and a concise expression of the service usage as probabilistic patterns which are interpreted as stochastic processes. Key features of our theoretical framework have been implemented within a web-based toolkit that aims to facilitate the revenue analysis process for service providers.
INDEX TERMS
Subscriptions, Probabilistic logic, Mathematical model, Customer relationship management, Clocks, Computational modeling, Random variables
CITATION

K. Johnson, Y. Wang, R. Calinescu, I. Sommerville, G. Baxter and J. V. Tucker, "Services2Cloud: A Framework for Revenue Analysis of Software-as-a-Service Provisioning," 2013 IEEE 5th International Conference on Cloud Computing Technology and Science(CLOUDCOM), Bristol, United Kingdom United Kingdom, 2013, pp. 144-151.
doi:10.1109/CloudCom.2013.117
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