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2012 IEEE Fifth International Conference on Cloud Computing (2012)
Honolulu, HI, USA USA
June 24, 2012 to June 29, 2012
ISSN: 2159-6182
ISBN: 978-1-4673-2892-0
pp: 376-383
Cloud computing has evolved from the provisioning of virtual machines to the provisioning of complex services, delivered to customers under the terms of Service-Level Agreements (SLAs). SLAs specify the Quality of Service (QoS) that should be provided to customers as well as the billing model. A main concern for cloud service providers is to maintain the agreed SLA terms in order to avoid losses and penalties. Maintaining the SLA in turn requires translating the QoS to configurations of low-level mechanisms, able to enforce the agreed terms. Current systems provide no integrated support for SLA specification, translation, and enforcement. In this paper, we propose an approach for specifying and enforcing SLAs for cloud service providers. The approach covers the creation of SLA templates under a billing model, the design of performance and fault-tolerance QoS assurance mechanisms as well as the translation of QoS to appropriate configurations of those mechanisms. We demonstrate the feasibility of our approach by using the Qu4DS framework for PaaS cloud providers. Moreover, we evaluate the impact of failures on the provider profit. The experiments were carried out on the Grid5000 testbed and demonstrate the effectiveness of ensuring fault tolerance in different scenarios.
Quality of service, Fault tolerance, Fault tolerant systems, Contracts, Time factors, Measurement, Pricing, grid, cloud, QoS, SLA, service

A. L. Freitas, N. Parlavantzas and J. Pazat, "An Integrated Approach for Specifying and Enforcing SLAs for Cloud Services," 2012 IEEE Fifth International Conference on Cloud Computing(CLOUD), Honolulu, HI, USA USA, 2012, pp. 376-383.
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