2010 International Conference on Complex, Intelligent and Software Intensive Systems (2009)
Mar. 16, 2009 to Mar. 19, 2009
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/CISIS.2009.21
Conventional business models focus on providing end products and services regardless of product- or service-related knowledge. Such models are unable to meet customer requirements in a knowledge economy. Therefore, to effectively capture, accumulate, store and apply knowledge to provide product knowledge service to customers is central to enterprise success. This study has the following three objectives: (i) to propose a novel product knowledge service model based on the product lifecycle and its supply chain, (ii) to design a system framework for product knowledge service, and (iii) to implement the proposed system. The product knowledge service model can be seen as a product knowledge supplier chain developed based on the integration of product lifecycle and its supply chain. Based on the knowledge management cycle, software agent technology and service-oriented architecture (SOA), the agent-based knowledge service-oriented system framework is designed to reflect the distributed, flexible and hierarchical characteristics of the product knowledge service model. Finally, the proposed agent-based knowledge service-oriented system framework is developed and implemented using Unified Modeling Language (UML) and Java programming language with the Java Agent Development Framework (JADE).
Knowledge management, Product knowledge service, Product lifecycle, Software agent technology, Service-oriented architecture
Yuh-Jen Chen, Meng-Sheng Wu, Yuh-Min Chen, "Development of a Distributed Product Knowledge Service System", 2010 International Conference on Complex, Intelligent and Software Intensive Systems, vol. 00, no. , pp. 136-143, 2009, doi:10.1109/CISIS.2009.21