2013 6th International Workshop on Cooperative and Human Aspects of Software Engineering (CHASE) (2013)
San Francisco, CA, USA
May 25, 2013 to May 25, 2013
Igor Steinmacher , Computer Sciences Coordination, Federal University of Technology - Paraná (UTFPR), Campo Mourão, Brazil
Igor Wiese , Computer Sciences Coordination, Federal University of Technology - Paraná (UTFPR), Campo Mourão, Brazil
Ana Paula Chaves , Computer Sciences Coordination, Federal University of Technology - Paraná (UTFPR), Campo Mourão, Brazil
Marco Aurelio Gerosa , Computer Sciences Department, University of São Paulo, Brazil
Open source software projects, are based on volunteers collaboration and require a continuous influx of newcomers for their continuity. Newcomers face difficulties and obstacles when starting their contributions, resulting in a low retention rate. This paper presents an analysis of the first interactions of newcomers on a project, checking if the dropout may have been influenced by lack of answer, answers politeness and helpfulness, and the answer author. We have collected five years data from the developers' mailing list communication and issue manager (Jira) discussions of the Hadoop Common project. We observed developers' communication, identifying newcomers and classifying questions and answers content. In the analyzed period, less than 20% of newcomers became long-term contributors. There are evidences that the newcomers decision to abandon the project was influenced by the authors of the answers and by the type of answer received. However, the lack of answer was not evidenced as a factor that influences newcomers' decision to remain or abandon the project.
retention, Newcomer, communication, collaboration, open source software
I. Steinmacher, I. Wiese, A. P. Chaves and M. A. Gerosa, "Why do newcomers abandon open source software projects?," 2013 6th International Workshop on Cooperative and Human Aspects of Software Engineering (CHASE), San Francisco, CA, USA, 2013, pp. 25-32.