E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on (2006)
San Francisco, CA USA
June 26, 2006 to June 29, 2006
Halina Kaminski , University of Western Ontario
Mark Perry , University of Western Ontario
Success in today?s marketing arena can often depend on companies embracing effective new technologies and integrating them into their business model. In the computing service supply industry, Service Level Agreements (SLAs) are commonly prepared and signed agreements between the service provider and its customers. SLAs should match business needs of both sides of the agreement as closely as possible. This paper focuses on at the steps and activities that the service provider can take to facilitate agreement. It proposes an automated way for creating SLA?s from a set of Service Level Objectives (SLOs). The SLA should achieve business goals, including the maximization of customer satisfaction. To automate the preparation of effective SLAs each company should set SLOs that support business needs.
H. Kaminski and M. Perry, "SLA Automated Negotiation Manager for Computing Services," E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on(CEC-EEE), San Francisco, CA USA, 2006, pp. 47.