2012 International Conference on Advanced Computer Science Applications and Technologies (ACSAT) (2012)
Nov. 26, 2012 to Nov. 28, 2012
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/ACSAT.2012.51
The electronic service concept stands for one prominent application of using the information and communication technologies in dissimilar areas. However, providing an exact definition of e-service is hard to come by as researchers have been using different definitions to describe e-service. This paper presents and examines the e-service definitions from various perspectives by reviewing the recent research in this field.
customer services, marketing, service industries
H. Taherdoost, S. Sahibuddin, S. Ibrahim, A. Kalantari, N. Jalaliyoon and S. Ameri, "Examination of Electronic Service Definitions," 2012 International Conference on Advanced Computer Science Applications and Technologies (ACSAT), Kuala Lumpur, 2013, pp. 73-77.