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Issue No. 04 - July-Aug. (2014 vol. 31)
ISSN: 0740-7459
pp: 65-71
Alexander Boden , University of Siegen and Fraunhofer FIT
Christian Dorner , University of Siegen and Fraunhofer FIT
Sebastian Draxler , University of Siegen and Fraunhofer FIT
Volkmar Pipek , University of Siegen and Fraunhofer FIT
Gunnar Stevens , University of Siegen and Fraunhofer FIT
Volker Wulf , University of Siegen and Fraunhofer FIT
Bridging the gap between business needs and IT solutions is a major challenge in service-oriented computing. Recent research has emphasized the importance of including end users in the development of service-based applications. This article contributes to this problem by taking on a human-centered software engineering perspective. Based on an analysis of two different approaches--tangible and screen-based versions of tools--it discusses how end users can participate in the development of technical workflow models based on their perception of business processes. The evaluation results contribute to a better understanding of the needs and problems of end users and give an idea of future challenges for the design of tools that aim to support end user development in the domain of service-oriented computing.
Software engineering, Computational modeling, Software development, User interfaces, Ports (Computers), Computers, Workflow management software,project management, organizational management and coordination, human factors in software design, process infrastructure, software engineering, pervasive computing
Alexander Boden, Christian Dorner, Sebastian Draxler, Volkmar Pipek, Gunnar Stevens, Volker Wulf, "Tangible and Screen-Based Interfaces for End-User Workflow Modeling", IEEE Software, vol. 31, no. , pp. 65-71, July-Aug. 2014, doi:10.1109/MS.2013.71
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