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Issue No. 04 - July-Aug. (2013 vol. 30)
ISSN: 0740-7459
pp: 38-45
Sandipan Ganguly , Microsoft
Brian Bussone , Microsoft
Christian Bird , Microsoft Research
Danyel Fisher , Microsoft Research
Robert Musson , Microsoft
ABSTRACT
Performance is a critical component of customer satisfaction with network-based applications. Unfortunately, accurately evaluating the performance of collaborative software that operates in extremely heterogeneous environments is difficult with traditional techniques such as modeling workloads or testing in controlled environments. To evaluate performance of an application in the wild during development, the authors deployed early versions of the software, collecting performance data from application users for key usage scenarios. The analysis package they used produces visualizations to help development teams identify and prioritize performance issues by focusing on performance early in the development cycle, evaluating progress, identifying defects, and estimating timelines.
INDEX TERMS
Software development, Performance evaluation, Customer satisfaction, Software quality, Analytical models, software data visualization, software performance, data collection, data analysis, performance monitoring, software analytics
CITATION
Sandipan Ganguly, Brian Bussone, Christian Bird, Danyel Fisher, Jacqueline Richards, Robert Musson, "Leveraging the Crowd: How 48,000 Users Helped Improve Lync Performance", IEEE Software, vol. 30, no. , pp. 38-45, July-Aug. 2013, doi:10.1109/MS.2013.67
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