Issue No.06 - November/December (2010 vol.27)
Malcolm Sutherland , City University London
Neil Maiden , City University London
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MS.2010.147
Techniques for requirements acquisition must find new ways to gather information about brands and emotional responses to them. Consumers will also likely have new types of service requirements that must be captured, documented, and easily traceable via new multidisciplinary techniques. In this installment of the Requirements department, the authors describe a way to use storyboards to capture the interplay between human interaction and service design and so improve the quality of service design delivery.
Service design, requirements, storyboards
Malcolm Sutherland, Neil Maiden, "Storyboarding Requirements", IEEE Software, vol.27, no. 6, pp. 9-11, November/December 2010, doi:10.1109/MS.2010.147