Issue No.02 - March/April (2005 vol.22)
Barbara Hirsh , Motorola
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MS.2005.50
Many quality practitioners rely on auditing to verify compliance of process changes. However, when my division used a positive reinforcement approach to verify compliance, we saw deeper institutionalization of the desired organizational change.
Quality Process Management, QPM, Software Quality Management, SQM, compliance
Barbara Hirsh, "Using Positive Reinforcement as a Quality Tool", IEEE Software, vol.22, no. 2, pp. 62-63, March/April 2005, doi:10.1109/MS.2005.50