Issue No. 02 - March/April (2005 vol. 22)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MS.2005.50
Barbara Hirsh , Motorola
Many quality practitioners rely on auditing to verify compliance of process changes. However, when my division used a positive reinforcement approach to verify compliance, we saw deeper institutionalization of the desired organizational change.
Quality Process Management, QPM, Software Quality Management, SQM, compliance
B. Hirsh, "Using Positive Reinforcement as a Quality Tool," in IEEE Software, vol. 22, no. , pp. 62-63, 2005.