Issue No. 02 - March/April (2003 vol. 20)
Mala Murugappan , Tata Consultancy Services
Gargi Keeni , Tata Consultancy Services
<p>Tata Consultancy Services blended Six Sigma concepts with the various SW-CMM Key Process Areas into a quality management system that has helped it to improve its customer focus and sustain the process improvement initiatives by explicitly linking them to business goals. The TCS team implemented the QMS on the lines of Level 2 and 3 requirements of SW-CMM, using Six Sigma concepts to reinforce quantitative process and product measurements and analysis, process improvements for defect prevention, and process optimization. This article describes TCS's approach, highlighting the benefits gained by blending Six Sigma and CMM to provide quality deliverables to its customers.</p>
M. Murugappan and G. Keeni, "Blending CMM and Six Sigma to Meet Business Goals," in IEEE Software, vol. 20, no. , pp. 42-48, 2003.