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This article describes the results of the routine use of a group support system to support inspections in the Baan Company. The authors compare 87 inspections using a GSS to 102 traditional inspections. The results indicate that mature inspections supported by a GSS are more effective and efficient. The difference is up to 40 percent, in terms of both major defects per thousand lines of source code and major defects per person-hour for preparation and logging. The benefit of a GSS disappears, however, if the inspection process is not followed properly and the preparation rate is too high.

C. van Dijk, M. van Genuchten, H. Scholten and D. Vogel, "Using Group Support Systems for Software Inspections," in IEEE Software, vol. 18, no. , pp. 60-65, 2001.
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