Issue No. 01 - January/February (2001 vol. 18)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/52.903170
Joy of use has become a buzzword in user interface design although serious attempts at defining it remain sparse. The authors propose systematic methods of taking into account one of its main determinants, hedonic quality, and its complex interplay with usability and utility as a step toward truly engineering the user experience.
Michael Burmester, Andreas Beu, Marc Hassenzahl, "Engineering Joy", IEEE Software, vol. 18, no. , pp. 70-76, January/February 2001, doi:10.1109/52.903170