Issue No.01 - January/February (2001 vol.18)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/52.903168
As designers struggle to develop Web applications "in Web time," they are under the added pressure of delivering usability. This author describes her company's successful transformation to user-driven processes for designing e-commerce applications. She also offers strategies for introducing human factors methods into a reluctant development organization.
Molly Hammar Cloyd, "Designing User-Centered Web Applications in Web Time", IEEE Software, vol.18, no. 1, pp. 62-69, January/February 2001, doi:10.1109/52.903168