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Issue No.01 - January/February (2001 vol.18)
pp: 54-61
Online business failures are increasing as customers turn away from unusable or unfriendly sites. From a global perspective, usability requires cultural sensitivity in language translation, along with the appropriate use of color, design, and animation.
Shirley A. Becker, Florence E. Mottay, "A Global Perspective on Web Site Usability", IEEE Software, vol.18, no. 1, pp. 54-61, January/February 2001, doi:10.1109/52.903167
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