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ABSTRACT
Focusing on the user early in the development process goes a long way toward improving product quality and eliminating rework. In this article, the authors show how their company is working toward this goal.
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CITATION

F. Drake, K. Garrity, F. Fleek and J. Anderson, "Integrating Usability Techniques into Software Development," in IEEE Software, vol. 18, no. , pp. 46-53, 2001.
doi:10.1109/52.903166
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