Issue No. 01 - January/February (2001 vol. 18)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/52.903166
Focusing on the user early in the development process goes a long way toward improving product quality and eliminating rework. In this article, the authors show how their company is working toward this goal.
F. Drake, K. Garrity, F. Fleek and J. Anderson, "Integrating Usability Techniques into Software Development," in IEEE Software, vol. 18, no. , pp. 46-53, 2001.