Issue No. 01 - January/February (2001 vol. 18)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/52.903161
There's little debate that usability engineering benefits end users, but its benefit for companies and the people who work for them is less widely known. The author discusses these broader usability benefits and also how to use a cost-benefit analysis to demonstrate the value of usability to your company's bottom line.
G. M. Donahue, "Usability and the Bottom Line," in IEEE Software, vol. 18, no. , pp. 31-37, 2001.