Issue No. 04 - July/August (2000 vol. 17)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/52.854074
How does a large, multifaceted company change its culture from one where quality and customer satisfaction were an afterthought to one where these elements became the driving force behind its main software development business, achieving both ISO 9001 registration and a CMM Level 5 rating in the process? Telcordia Technologies instituted these institution-wide changes over five years.
CMM, culture, customer satisfaction
B. Pitterman, "Telcordia Technologies: The Journey to High Maturity," in IEEE Software, vol. 17, no. , pp. 89-96, 2000.