Issue No. 03 - May/June (2000 vol. 17)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/52.896255
A maintenance project's team size depends on the rate at which maintenance requests arrive and the importance of servicing each request quickly. The author presents a five-step method for staffing maintenance projects based on this idea. The method uses results from a queuing model that are presented as a lookup table for ease of use. This result is then refined using experiential and qualitative inputs to yield a useful and practical staffing estimate. The author illustrates the method using data from an actual project.
R. Ramaswamy, "How to Staff Business-Critical Maintenance Projects," in IEEE Software, vol. 17, no. , pp. 90-94, 2000.