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Issue No. 03 - May/June (2000 vol. 17)
ISSN: 0740-7459
pp: 90-94
A maintenance project's team size depends on the rate at which maintenance requests arrive and the importance of servicing each request quickly. The author presents a five-step method for staffing maintenance projects based on this idea. The method uses results from a queuing model that are presented as a lookup table for ease of use. This result is then refined using experiential and qualitative inputs to yield a useful and practical staffing estimate. The author illustrates the method using data from an actual project.

R. Ramaswamy, "How to Staff Business-Critical Maintenance Projects," in IEEE Software, vol. 17, no. , pp. 90-94, 2000.
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