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Contrary to traditional wisdom, the authors found that when it comes to requirements negotiations, groups meeting face-to-face perform no better than those using video conferencing and computer support. Furthermore, their study identified a particular distributed group configuration that significantly improved performance and was more conducive to negotiation than face-to-face meetings.
Brian R. Gaines, Daniela E. Herlea Damian, Mildred L.G. Shaw, Armin Eberlein, "Using Different Communication Media in Requirements Negotiation", IEEE Software, vol. 17, no. , pp. 28-36, May/June 2000, doi:10.1109/52.896247
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