Issue No. 05 - September/October (1998 vol. 15)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/52.714843
Software development is a highly abstract process that requires intense concentration. The authors show that interrupting this process can significantly reduce a developer's efficiency and can even contribute to project delays.
R. van Solingen, E. Berghout and F. van Latum, "Interrupts: Just a Minute Never Is," in IEEE Software, vol. 15, no. , pp. 97-103, 1998.