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The most successful measurement programs are ones in which researchers, practitioner, and customer work hand in hand to meet goals and solve problems. But such collaboration is rare. The authors explore the gaps between these groups and point toward ways to bridge them.
Shari Lawrence Pfleeger, Ross Jeffery, Bill Curtis, Barbara Kitchenham, "Status Report on Software Measurement", IEEE Software, vol. 14, no. , pp. 33-43, March/April 1997, doi:10.1109/52.582973
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