Issue No. 01 - Jan.-Mar. (2014 vol. 13)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MPRV.2013.25
Sami Vihavainen , Helsinki Institute for Information Technology HIIT, Aalto University
Airi Lampinen , Helsinki Institute for Information Technology HIIT, Aalto University
Antti Oulasvirta , Max Planck Institute for Informatics, Saarland University
Suvi Silfverberg , Helsinki Institute for Information Technology HIIT, Aalto University
Asko Lehmuskallio , Helsinki Institute for Information Technology HIIT, Aalto University
Classic research on human factors has found that automation never fully eliminates the human operator from the loop. Instead, it shifts the operator's responsibilities to the machine and changes the operator's control demands, sometimes with adverse consequences, called the "ironies of automation." In this article, the authors revisit the problem of automation in the era of social media, focusing on privacy concerns. Present-day social media automatically discloses information, such as users' whereabouts, likings, and undertakings. This review of empirical studies exposes three recurring privacy-related issues in automated disclosure: insensitivity to situational demands, inadequate control of nuance and veracity, and inability to control disclosure with service providers and third parties. The authors claim that "all-or-nothing" automation has proven problematic and that social network services should design their user controls with all stages of the disclosure process in mind.
Automation, Privacy, Social network services, Pervasive computing, Human factors, Context awareness, Media, Social implications of technology
S. Vihavainen, A. Lampinen, A. Oulasvirta, S. Silfverberg and A. Lehmuskallio, "The Clash between Privacy and Automation in Social Media," in IEEE Pervasive Computing, vol. 13, no. 1, pp. 56-63, 2014.