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This review of IT-based services offered in public transportation focuses on the passenger's perspective. The authors suggest new directions for future services, stressing the need to develop frameworks for assessing service quality and customer satisfaction.
ubiquitous computing, customer satisfaction, traffic information systems, transportation, customer satisfaction, pervasive technology, telematics, IT-based services, public transportation, passenger perspective, future services, service quality assessment, Vehicles, Real-time systems, Ubiquitous computing, Mobile handsets, IEEE 802.11 Standards, Social network services, Intelligent transportation systems, Urban areas, Informatics, Rail transportation, Transportation, urban informatics, information technology, public transport, intelligent transportation systems, advanced public transportation systems, pervasive computing

A. Rakotonirainy, T. D. Camacho and M. Foth, "Pervasive Technology and Public Transport: Opportunities Beyond Telematics," in IEEE Pervasive Computing, vol. 12, no. , pp. 18-25, 2013.
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