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Issue No. 01 - January/March (2003 vol. 10)
ISSN: 1070-986X
pp: 34-43
Luisa Mich , University of Trento
Mariangela Franch , University of Trento
Loris Gaio , University of Trento
<p>The authors describe an original model for evaluating and designing the quality of web sites. The model, called 2QCV3Q, was developed using classic rhetorical principles and can be used to single out elements which, when suitably combined, permit evaluation of the quality of a Web site and offer suggestions for improvements. In the three years since development of 2QCV3Q, the authors have applied the model to sites of various kinds, in such diverse sectors as tourism, education, service, and business in general. The results of these applications highlight the flexibility of the model, which can be used as a framework for the analysis and evaluation of Web sites independently of their goals and domain.</p>

L. Mich, M. Franch and L. Gaio, "Evaluating and Designing Web Site Quality," in IEEE MultiMedia, vol. 10, no. , pp. 34-43, 2003.
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