• Delivered systems didn't meet business needs 84 percent of the time.
• Schedule delays plagued the projects 79 percent of the time.
• Projects exceeded the budget 63 percent of the time.
• Delivered systems didn't have the required functionality 53 percent of the time.
• Deliverables were of poor quality 52 percent of time.
Athula Ginige is a professor of information technology and head of the School of Computing and Information Technology at the University of Western Sydney, Australia. He is also the director of the Advanced Enterprise Information Management Systems Research Center at the university. His research interests are in the areas of multimedia systems; development of large-scale, Web-based information systems; information structures for interactive flexible learning modules; new information retrieval strategies for the Web; and e-business systems for small to medium enterprises. He graduated with a BS in engineering from the University of Moratuwa, Sri Lanka, and received his PhD in computer vision from the University of Cambridge. He is a fellow of the Cambridge Commonwealth Society and a member of the Editorial Board of IEEE MultiMedia.
San Murugesan is an associate professor in the School of Computing and Information Technology at the University of Western Sydney, Australia. He is also the associate director of the Advanced Enterprise Information Management Systems Research Center at the university. His research interests include Web engineering, e-business technologies and applications, e-transformation, intelligent agents, enterprise information systems, and new information-retrieval schemes. He received his PhD in computer science from the Indian Institute of Science, Bangalore, India. He also holds BE and MTech degrees in electrical engineering from the PSG College of Technology, Coimbatore, India, and the Indian Institute of Technology, Chennai, respectively.