Issue No. 03 - May/June (2008 vol. 10)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MITP.2008.56
Katherine O'Callaghan , Australian Catholic University
Sugumar Mariappanadar , Australian Catholic University
Results from a focus group as well as an empirical study suggest that incident managers use two distinct approaches when responding to unplanned outages in their organizations.
unplanned outage, IT, ITPro
S. Mariappanadar and K. O'Callaghan, "Restoring Service after an Unplanned IT Outage," in IT Professional, vol. 10, no. , pp. 40-45, 2008.