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Issue No. 03 - May/June (2008 vol. 10)
ISSN: 1520-9202
pp: 40-45
Katherine O'Callaghan , Australian Catholic University
Sugumar Mariappanadar , Australian Catholic University
ABSTRACT
Results from a focus group as well as an empirical study suggest that incident managers use two distinct approaches when responding to unplanned outages in their organizations.
INDEX TERMS
unplanned outage, IT, ITPro
CITATION

S. Mariappanadar and K. O'Callaghan, "Restoring Service after an Unplanned IT Outage," in IT Professional, vol. 10, no. , pp. 40-45, 2008.
doi:10.1109/MITP.2008.56
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