Issue No. 01 - January/February (2007 vol. 9)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MITP.2007.15
G. Reza Djavanshir , Johns Hopkins University
William W. Agresti , Johns Hopkins University
Knowing how to establish customer rapport and manage expectations can mean the difference between a project's success and failure.
communication, IT consulting, customers, relationship management
G. R. Djavanshir and W. W. Agresti, "IT Consulting: Communication Skills Are Key," in IT Professional, vol. 9, no. , pp. 46, 2007.