Issue No.01 - January/February (2007 vol.9)
G. Reza Djavanshir , Johns Hopkins University
William W. Agresti , Johns Hopkins University
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MITP.2007.15
Knowing how to establish customer rapport and manage expectations can mean the difference between a project's success and failure.
communication, IT consulting, customers, relationship management
G. Reza Djavanshir, William W. Agresti, "IT Consulting: Communication Skills Are Key", IT Professional, vol.9, no. 1, pp. 46, January/February 2007, doi:10.1109/MITP.2007.15