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Issue No. 01 - January/February (2007 vol. 9)
ISSN: 1520-9202
pp: 46
G. Reza Djavanshir , Johns Hopkins University
William W. Agresti , Johns Hopkins University
Knowing how to establish customer rapport and manage expectations can mean the difference between a project's success and failure.
communication, IT consulting, customers, relationship management
G. Reza Djavanshir, William W. Agresti, "IT Consulting: Communication Skills Are Key", IT Professional, vol. 9, no. , pp. 46, January/February 2007, doi:10.1109/MITP.2007.15
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