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Issue No. 03 - May/June (2004 vol. 6)
ISSN: 1520-9202
pp: 33-40
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CITATION

D. Madison and P. Herceg, "Multichannel Customer Contact Management," in IT Professional, vol. 6, no. , pp. 33-40, 2004.
doi:10.1109/MITP.2004.18
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