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Issue No.03 - May/June (2001 vol.3)
pp: 24-30
<p>Companies are adding a talk-to-agent button to Web pages to provide instant customer service for Web site visitors. Mitretek's Call Center Lab assessed several products.</p>
Howard Bernett, Melissa L. Jaramillo, "Assessing Web-Enabled Call Center Technologies", IT Professional, vol.3, no. 3, pp. 24-30, May/June 2001, doi:10.1109/6294.939971
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