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ABSTRACT
<p>Companies are adding a talk-to-agent button to Web pages to provide instant customer service for Web site visitors. Mitretek's Call Center Lab assessed several products.</p>
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CITATION

M. L. Jaramillo and H. Bernett, "Assessing Web-Enabled Call Center Technologies," in IT Professional, vol. 3, no. , pp. 24-30, 2001.
doi:10.1109/6294.939971
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