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Issue No.04 - July/August (2000 vol.2)
pp: 55-57
<p>Successful Web site owners identify who uses their site, why, and what they expect to find there.</p>
Ed Israelski, "Five Steps to Unlocking a Web Site's Potential", IT Professional, vol.2, no. 4, pp. 55-57, July/August 2000, doi:10.1109/6294.869386
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