Issue No. 01 - January/February (2000 vol. 2)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/6294.819939
<p>How much does a knowledge-based system improve help-desk interactions? HP researchers conducted a study to find out.</p>
K. A. Delic and B. Hoellmer, "Knowledge-Based Support in Help-Desk Environments," in IT Professional, vol. 2, no. , pp. 44-48, 2000.