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Issue No. 01 - January/February (2000 vol. 2)
ISSN: 1520-9202
pp: 44-48
ABSTRACT
<p>How much does a knowledge-based system improve help-desk interactions? HP researchers conducted a study to find out.</p>
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CITATION

K. A. Delic and B. Hoellmer, "Knowledge-Based Support in Help-Desk Environments," in IT Professional, vol. 2, no. , pp. 44-48, 2000.
doi:10.1109/6294.819939
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