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Issue No.05 - September/October (1999 vol.1)
pp: 45-51
<p>A successful business does more than simply deliver a product on budget and on time: It also delivers customer satisfaction.</p>
Wing Lam, "Client-Centered Strategies for E-Commerce Success", IT Professional, vol.1, no. 5, pp. 45-51, September/October 1999, doi:10.1109/6294.793670
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