Issue No. 01 - January/February (2011 vol. 15)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MIC.2011.23
Blooma Mohan John , Nanyang Technological University
Alton Yeow-Kuan Chua , Nanyang Technological University
Dion Hoe-Lian Goh , Nanyang Technological University
Community-driven question-answering (CQA) services on the Internet let users share content in the form of questions and answers. Usually, questions attract multiple answers of varying quality from other users. A new approach aims to identify high-quality answers from candidate answers to questions that are semantically similar to the new question. Toward that end, the authors developed and tested a quality framework comprising social, textual, and content-appraisal features of user-generated answers in CQA services. Logistic-regression analysis revealed that content-appraisal features were the strongest predictor of quality. These features include dimensions such as comprehensiveness, truthfulness, and practicality.
question answering, quality framework, Internet
Blooma Mohan John, Alton Yeow-Kuan Chua, Dion Hoe-Lian Goh, "What Makes a High-Quality User-Generated Answer?", IEEE Internet Computing, vol. 15, no. , pp. 66-71, January/February 2011, doi:10.1109/MIC.2011.23