Issue No. 06 - November/December (2002 vol. 6)
<p>Quality of service is a combination of several qualities, including availability, security properties, response time, and throughput. We must evaluate QoS issues in Web services from the perspective of the service providers and from the perspective of the users of these services--programs that send requests for services to the service providers.</p>
D. A. Menascé, "QoS Issues in Web Services," in IEEE Internet Computing, vol. 6, no. , pp. 72-75, 2002.