Issue No. 04 - July/August (2002 vol. 6)
<p>A recent minor encounter with my local medical system produced the following flurry of mail: I received bills from the doctor, the medical lab, the hospital, the specialist, and another from the hospital, then a refund from the doctor, a form to verify a procedure (which was disallowed, in spite of prior assurances from the doctor), and another bill as reimbursement for the procedure that was no longer covered by insurance. My insurance provider has strict rules about covered procedures, copayments, and deductibles in various categories, but these rules are difficult to understand and not easily discovered by my local health care providers.</p>
M. N. Huhns, "Agents as Web Services," in IEEE Internet Computing, vol. 6, no. , pp. 93-95, 2002.