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Issue No. 03 - May-June (2013 vol. 28)
ISSN: 1541-1672
pp: 19-27
Lisette Garcia-Moya , Universitat Jaume I
Henry Anaya-Sanchez , Universitat Jaume I
Rafael Berlanga-Llavori , Universitat Jaume I
ABSTRACT
A new methodology based on language models retrieves product features and opinions from a collection of free-text customer reviews about a product or service. The proposal relies on a language-modeling framework that can be applied to reviews in any domain and language provided with a minimal knowledge source of sentiments or opinions (that is, a minimal seed set of opinion words).
INDEX TERMS
Feature extraction, Computational modeling, Context, Stochastic processes, Mathematical model, Analytical models, Proposals, Sentiment analysis
CITATION
Lisette Garcia-Moya, Henry Anaya-Sanchez, Rafael Berlanga-Llavori, "Retrieving Product Features and Opinions from Customer Reviews", IEEE Intelligent Systems, vol. 28, no. , pp. 19-27, May-June 2013, doi:10.1109/MIS.2013.37
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