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Issue No. 04 - July/August (2011 vol. 26)
ISSN: 1541-1672
pp: 32-39
Justin Fidock , Australian Department of Defense
Jennie Carroll , RMIT University, Australia
<p>A technology appropriation perspective, augmented by complementary theories of change and the use of multiple methods, is a powerful way of explaining diverse uses of a system.</p>
intelligent systems, technology appropriation, theories of change, multiple methods, email, human-centered computing

J. Fidock and J. Carroll, "Why Do Users Employ the Same System in So Many Different Ways?," in IEEE Intelligent Systems, vol. 26, no. , pp. 32-39, 2011.
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