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Issue No.04 - July/August (2011 vol.26)
pp: 32-39
Justin Fidock , Australian Department of Defense
Jennie Carroll , RMIT University, Australia
<p>A technology appropriation perspective, augmented by complementary theories of change and the use of multiple methods, is a powerful way of explaining diverse uses of a system.</p>
intelligent systems, technology appropriation, theories of change, multiple methods, email, human-centered computing
Justin Fidock, Jennie Carroll, "Why Do Users Employ the Same System in So Many Different Ways?", IEEE Intelligent Systems, vol.26, no. 4, pp. 32-39, July/August 2011, doi:10.1109/MIS.2011.43
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