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Issue No.01 - January/February (2010 vol.25)
pp: 68-83
Hsinchun Chen , University of Arizona
<p>In the last few years, Web intelligence, Web analytics, Web 2.0, and user-generated content have begun to usher in a new and exciting era of research on business intelligence. An immense amount of company, industry, product, and customer information can be gathered from the Web and organized and visualized through various knowledge-mapping, Web portal, and multilingual retrieval techniques. Additionally, user-generated content from online social media provides a large volume of timely feedback and opinions from a diverse customer population. These Trends &#x0026; Controversies articles explore how enterprises can use Web 2.0 technologies and content to make better business decisions.</p>
Trends &#x0026; Controversies, business intelligence, market intelligence, Business Intelligence 2.0, Web analytics, information extraction, topic identification, opinion mining, time-series analysis
Hsinchun Chen, "Trends & Controversies", IEEE Intelligent Systems, vol.25, no. 1, pp. 68-83, January/February 2010, doi:10.1109/MIS.2010.27
1. "Gartner: BI Market to Reach $2.5 Billion This Year," Business Intelligence Pipeline,7 Feb. 2006,
2. E. Turban et al., Business Intelligence: A Managerial Approach, Pearson Prentice Hall, 2008.
3. H.J. Watson and B.H. Wixom, "The Current State of Business Intelligence," Computer, vol. 40, no. 9, 2007, pp. 96–99.
4. W. Chung, H. Chen, and J.F. Nunamaker, "A Visual Knowledge Map Framework for the Discovery of Business Intelligence on the Web," J. Management Information Systems, vol. 21, no. 4, 2005, pp. 57–84.
5. A. Esuli and F. Sebastiani, "Sentiwordnet: A Publicly Available Lexical Resource for Opinion Mining," Proc. Conf. Language Resources and Evaluation (LREC 06), ELDA, 2006, pp. 417–422.
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