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Issue No. 01 - January/February (2010 vol. 25)
ISSN: 1541-1672
pp: 68-83
Hsinchun Chen , University of Arizona
ABSTRACT
<p>In the last few years, Web intelligence, Web analytics, Web 2.0, and user-generated content have begun to usher in a new and exciting era of research on business intelligence. An immense amount of company, industry, product, and customer information can be gathered from the Web and organized and visualized through various knowledge-mapping, Web portal, and multilingual retrieval techniques. Additionally, user-generated content from online social media provides a large volume of timely feedback and opinions from a diverse customer population. These Trends &#x0026; Controversies articles explore how enterprises can use Web 2.0 technologies and content to make better business decisions.</p>
INDEX TERMS
Trends &#x0026; Controversies, business intelligence, market intelligence, Business Intelligence 2.0, Web analytics, information extraction, topic identification, opinion mining, time-series analysis
CITATION
Hsinchun Chen, "Trends & Controversies", IEEE Intelligent Systems, vol. 25, no. , pp. 68-83, January/February 2010, doi:10.1109/MIS.2010.27
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