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Issue No.01 - January/February (2008 vol.23)
pp: 72-75
Kelly Neville , Embry-Riddle Aeronautical University
Robert R. Hoffman , Institute for Human and Machine Cognition
Charlotte Linde , NASA Ames Research Center
William C. Elm , Resilient Cognitive Solutions
Jennifer Fowlkes , CHI Systems
Cognitive systems engineers, ethnographers, and many other advocates of human-centered computing must show that intelligent technologies--those designed to interact with humans or play a role in the cognitive work conducted in sociotechnical work systems--are usable, useful, and understandable. Joseph Goguen saw the challenge of anticipating and addressing technology's human impacts as tractable as well as ethically, methodologically, and economically necessary. The authors find in Goguen's writings many discussion points and topics for elaboration. In this essay, they hope to give readers a sense of Goguen by sharing some of their favorite quotes. Some of these illuminate the range of factors contributing to and affected by the current state of human-centering in systems development. The authors also hope these quotes convey Goguen's passion about needing to overcome the limitations of designer-centered and reductionist approaches to technology development.
human-centered computing, human-centering, procurement, intelligent technology, Joseph Goguen, human-system integration
Kelly Neville, Robert R. Hoffman, Charlotte Linde, William C. Elm, Jennifer Fowlkes, "The Procurement Woes Revisited", IEEE Intelligent Systems, vol.23, no. 1, pp. 72-75, January/February 2008, doi:10.1109/MIS.2008.15
1. K.J. Vicente, "Crazy Clocks: Counterintuitive Consequences of 'Intelligent' Automation," IEEE Intelligent Systems, Nov./Dec. 2001, pp. 73–75.
2. L. Lormann et al., A Review of Government Requirements and Standards with Regard to Human Factors and Human-Centering of Technology, to be published; available from Jennifer Fowlkes on request.
3. Directive No. 1100.4, Guidance for Manpower Management, US Dept. of Defense, 2005.
4. P. Koopman and R.R. Hoffman, "Work-arounds, Make-work, and Kludges," IEEE Intelligent Systems, Nov./Dec. 2003, pp. 70–75.
5. W. Zachary et al., "Human Total Cost of Ownership: The Penny Foolish Principle at Work," IEEE Intelligent Systems, Mar./Apr. 2007, pp. 22–26.
6. DoD Design Criteria Standard: Human Engineering, MIL-STD-1472F, US Dept. of Defense, 1999.
7. R.R. Hoffman, G. Lintern, and S. Eitelman, "The Janus Principle," IEEE Intelligent Systems, Mar./Apr. 2004, pp. 78–80.
8. R.R. Hoffman and W.C. Elm, "HCC Implications for the Procurement Process," IEEE Intelligent Systems, Jan./Feb. 2006, pp. 74–81.
9. D. Borgo and J. Goguen, "Rivers of Consciousness: The Nonlinear Dynamics of Free Jazz," L. Fisher, ed., Jazz Research Proc. Yearbook, vol. 25, 2005, pp. 46–58; www.iaje.orgiaje.aspx?pid=68.
10. J. Goguen, "Tossing Algebraic Flowers down the Great Divide," People and Ideas in Theoretical Computer Science, C.S. Calude, ed., Springer, 1999, pp. 93–129.
11. J. Goguen, "Toward a Social, Ethical Theory of Information," Social Science, Technical Systems, and Cooperative Work: Beyond the Great Divide, G. Bowker et al., eds., Lawrence Erlbaum, 1997, pp. 27–56.
12. J. Goguen, "Requirements Engineering as the Reconciliation of Social and Technical Issues," Requirements Engineering: Social and Technical Issues, M. Jirotka and J. Goguen, eds., Elsevier, 1994, pp. 165–200.
13. J. Goguen et al., "An Overview of the TATAMIProject," Cafe: An Industrial-Strength Algebraic Formal Method, K. Futatsugi, A.K. Nakagawa, and T. Tamai, eds., Elsevier, 2000, pp. 61–78.
14. INCOSESystems Engineering Handbook: A Guide for System Life Cycle Processes and Activities, Int'l Council on Systems Eng. (INCOSE), 2006.
15. R.W. Pew and R.S. Mavor, "Human-System Integration in the System Development Process: A New Look," Report of the Committee on Human-System Design Support Changing Technology, US Nat'l Research Council, 2007.
16. R.G. Eggleston et al., "Tightening the Linkage of CSE and Software Systems Engineering," Proc. Human Factors and Ergonomics Soc. 48th Ann. Meeting (HFES), 2004.
17. P. Laplante, R. Hoffman, and G. Klein, "Antipatterns in the Creation of Intelligent Systems," IEEE Intelligent Systems, Jan./Feb. 2007, pp. 91–95.
18. H.R. Maturana and F.J. Varela, Autopoiesis and Cognition: The Realization of the Living, Kluwer Academic, 1991.
19. E. Hollnagel, D.D. Woods, and N. Leveson, Resilience Engineering: Concepts and Precepts, Ashgate, 2007.
20. D.D. Woods and S.W.A. Dekker, "Anticipating the Effects of Technology Change: A New Era of Dynamics for Human Factors," Theoretical Issues in Ergonomics Science, vol. 1, no. 3, 2001, pp. 272–282.
21. J.M. Carroll and R.L. Campbell, Artifacts as Psychological Theories: The Case of Human-Computer Interaction, research report RC 13454, IBM T.J. Watson Research Center, 1988.
22. T. Winograd and F. Flores, Understanding Computers and Cognition, Ablex, 1986.
23. J. Goguen and C. Linde, "Techniques for Requirements Elicitation," Proc. Requirements Eng. '93, S. Fickas and A. Finkelstein, eds., IEEE CS Press, 1993, pp. 152–164; reprinted in Software Requirements Engineering, 2nd ed., R. Thayer and M. Dorfman, eds., IEEE CS Press, 1997.
24. R.R. Hoffman and L. Militello, Perspectives on Cognitive Task Analysis, Taylor and Francis, 2008.
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