Issue No. 02 - March/April (2005 vol. 20)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MIS.2005.37
Ronald Scott , BBN Technologies
Emilie M. Roth , Roth Cognitive Engineering
Stephen E. Deutsch , BBN Technologies
Erika Malchiodi , BBN Technologies
Thomas E. Kazmierczak , BBN Technologies
Robert G. Eggleston , Air Force Research Laboratory
Samuel R. Kuper , Air Force Research Laboratory
Randall D. Whitaker , Northrop Grumman Information Technology
The work-centered support system approach to human-centered computing focuses on analyzing and supporting cognitive and collaborative work. The Work-Centered Support System for Global Weather Management, developed to support weather forecasting and monitoring in an airlift service organization, exemplifies this approach. The WCSS-GWM uses software agents embedded in work domain visualizations to support cognitive and decision-making processes, work artifact production, collaboration, and management of the multiple interwoven tasks that characterize work. It demonstrates and extends cognitive-engineering principles for effecting human-software agent interaction and WCSS concepts.
human-centered, cognitive engineering, intelligent systems, software agents, work-centered, work-centered support system, WCSS, intelligent agents, D-OMAR
S. E. Deutsch et al., "Work-Centered Support Systems: A Human-Centered Approach to Intelligent System Design," in IEEE Intelligent Systems, vol. 20, no. , pp. 73-81, 2005.