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Issue No.02 - March/April (2005 vol.20)
pp: 73-81
Ronald Scott , BBN Technologies
Emilie M. Roth , Roth Cognitive Engineering
Stephen E. Deutsch , BBN Technologies
Erika Malchiodi , BBN Technologies
Thomas E. Kazmierczak , BBN Technologies
Robert G. Eggleston , Air Force Research Laboratory
Samuel R. Kuper , Air Force Research Laboratory
Randall D. Whitaker , Northrop Grumman Information Technology
The work-centered support system approach to human-centered computing focuses on analyzing and supporting cognitive and collaborative work. The Work-Centered Support System for Global Weather Management, developed to support weather forecasting and monitoring in an airlift service organization, exemplifies this approach. The WCSS-GWM uses software agents embedded in work domain visualizations to support cognitive and decision-making processes, work artifact production, collaboration, and management of the multiple interwoven tasks that characterize work. It demonstrates and extends cognitive-engineering principles for effecting human-software agent interaction and WCSS concepts.
human-centered, cognitive engineering, intelligent systems, software agents, work-centered, work-centered support system, WCSS, intelligent agents, D-OMAR
Ronald Scott, Emilie M. Roth, Stephen E. Deutsch, Erika Malchiodi, Thomas E. Kazmierczak, Robert G. Eggleston, Samuel R. Kuper, Randall D. Whitaker, "Work-Centered Support Systems: A Human-Centered Approach to Intelligent System Design", IEEE Intelligent Systems, vol.20, no. 2, pp. 73-81, March/April 2005, doi:10.1109/MIS.2005.37
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