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Issue No. 02 - March/April (2005 vol. 20)
ISSN: 1541-1672
pp: 73-81
Stephen E. Deutsch , BBN Technologies
Emilie M. Roth , Roth Cognitive Engineering
Erika Malchiodi , BBN Technologies
Randall D. Whitaker , Northrop Grumman Information Technology
Robert G. Eggleston , Air Force Research Laboratory
Thomas E. Kazmierczak , BBN Technologies
Ronald Scott , BBN Technologies
Samuel R. Kuper , Air Force Research Laboratory
ABSTRACT
The work-centered support system approach to human-centered computing focuses on analyzing and supporting cognitive and collaborative work. The Work-Centered Support System for Global Weather Management, developed to support weather forecasting and monitoring in an airlift service organization, exemplifies this approach. The WCSS-GWM uses software agents embedded in work domain visualizations to support cognitive and decision-making processes, work artifact production, collaboration, and management of the multiple interwoven tasks that characterize work. It demonstrates and extends cognitive-engineering principles for effecting human-software agent interaction and WCSS concepts.
INDEX TERMS
human-centered, cognitive engineering, intelligent systems, software agents, work-centered, work-centered support system, WCSS, intelligent agents, D-OMAR
CITATION
Stephen E. Deutsch, Emilie M. Roth, Erika Malchiodi, Randall D. Whitaker, Robert G. Eggleston, Thomas E. Kazmierczak, Ronald Scott, Samuel R. Kuper, "Work-Centered Support Systems: A Human-Centered Approach to Intelligent System Design", IEEE Intelligent Systems, vol. 20, no. , pp. 73-81, March/April 2005, doi:10.1109/MIS.2005.37
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