Issue No. 04 - July/August (2003 vol. 18)
Robert R. Hoffman , Institute for Human and Machine Cognition
Lewis F. Hanes , Electric Power Research Institute
<p>In all complex sociotechnical workplaces, knowledge and skill have become widely recognized as increasingly important assets. They are important because expertise is a "must" for proficient performance in these domains. Furthermore, this importance is increasing as we recognize that many of the most knowledgeable personnel are nearing retirement, and there are adverse consequences associated with losing their expertise. Many organizations have discovered-either the hard way or too late-that expert wisdom is a corporate asset.</p>
knowledge management, human-centered computing, expertise, knowledge capture, domain knowledge
L. F. Hanes and R. R. Hoffman, "The Boiled Frog Problem," in IEEE Intelligent Systems, vol. 18, no. , pp. 68-71, 2003.