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The authors' perspective on KM is human-centered-focusing not on knowledge as information stored in repositories but on a continual process. This process creates knowledge as a byproduct of work, integrates the knowledge in an open and evolving repository, and disseminates it to others in the organization when it is relevant to their work. The authors review the problems and promises of KM from this perspective. They also illustrate the conceptual frameworks and prototype systems they've created to integrate knowledge creation, integration, and dissemination.
attention; communities of practice; creative design, externalizations, information access, information delivery; information overload; knowledge creation, knowledge dissemination, knowledge integration, social creativity.
Jonathan Ostwald, Gerhard Fischer, "Knowledge Management: Problems, Promises, Realities, and Challenges", IEEE Intelligent Systems, vol. 16, no. , pp. 60-72, January/February 2001, doi:10.1109/5254.912386
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