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An Organizational Memory is an enterprise-internal application-independent information and assistant system. It integrates various techniques and tools to support knowledge management. Motivated by the growing need for enterprise-wide knowledge management we performed several studies and identified the functional requirements for an Organizational Memory. To cope with these we propose a three-layered model for processing the knowledge. On this basis, the Organizational Memory serves as an intelligent assistant to the user and deals with both formal and non-formal knowledge elements in a task-oriented way. The concepts described here are subject to ongoing research, but are employed and tested in several industrial application projects.
Organizational memory, knowledge management, information retrieval, information modeling, thesaurus generation, business process modeling
Otto Kühn, Andreas Abecker, Ansgar Bernardi, Michael Sintek, Knut Hinkelmann, "Toward a Technology for Organizational Memories", IEEE Intelligent Systems, vol. 13, no. , pp. 40-48, May/June 1998, doi:10.1109/5254.683209
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