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Organizational modeling can follow either a behavior-oriented or an analysis-oriented approach. The first permits simulation of organizational processes; the second only supports a structured analysis and representation of the organization's salient features. An analysis-oriented approach is better suited for organizational modeling in the context of building knowledge-intensive systems, because time and resources are lacking to construct and validate behavioral models. The authors illustrate this with a case that models an emergency medical service, using the CommonKADS organization model. Building this model facilitates the identification of several solutions to the problem of adequately equipping the EMS to diagnose and treat heart attacks. Investigating the impacts of potential solutions and the organizational support for those solutions promotes the choice of the most feasible solution from an organizational point of view.

R. de Hoog, W. Post, G. Schreiber and B. Wielinga, "Organizational Modeling in CommonKADS: The Emergency Medical Service," in IEEE Intelligent Systems, vol. 12, no. , pp. 46-52, 1997.
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