Issue No. 05 - October (1994 vol. 9)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/64.331480
<p>We have developed an AI-based architecture that automatically manages workflows, and we have implemented a prototype that executes on top of a distributed computing environment to help a telecommunications company better provide a service that requires coordination among many operation support systems and network elements. The activities involve several database systems, user interfaces, and application programs.</p>
M. P. Singh and M. N. Huhns, "Automating Workflows for Service Order Processing: Integrating AI and Database Technologies," in IEEE Intelligent Systems, vol. 9, no. , pp. 19-23, 1994.