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<p>We have developed an AI-based architecture that automatically manages workflows, and we have implemented a prototype that executes on top of a distributed computing environment to help a telecommunications company better provide a service that requires coordination among many operation support systems and network elements. The activities involve several database systems, user interfaces, and application programs.</p>
Munindar P. Singh, Michael N. Huhns, "Automating Workflows for Service Order Processing: Integrating AI and Database Technologies", IEEE Intelligent Systems, vol. 9, no. , pp. 19-23, October 1994, doi:10.1109/64.331480
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