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<p>The development of five expert systems of varying complexity is described. The five expert systems are: FAST, a system for the performance tuning of a large software system; Maven, a system for assigning Bellcore's Common Language equipment codes; GADS, a diagnostic shell for constructing hot-line support applications; Bellcore's OS-Assist system, a support tool for managers in directory-assistance offices; and Planner, a planning tool for determining calls setup signaling. The systems are briefly characterized and the lessons learned during development are summarized.</p>

K. J. Murray, J. Zolnowski, M. Gersho and A. Irgon, "Expert System Development: A Retrospective View of Five Systems," in IEEE Intelligent Systems, vol. 5, no. , pp. 25-40, 1990.
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