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Service management represents the dawn of a new software era. The time when applications ran on a small computer somewhere in the corner is long gone. Today, services run over the whole Internet. They introduce a lot of opportunities, but also a lot of management problems. Dejan interviews Mark Potts, HP fellow and chief technologist of HP's Business Technology Optimization, about these problems.
service management, virtualization, service-oriented architecture

D. Milojicic, "Service Management: An Interview with Mark Potts," in IEEE Distributed Systems Online, vol. 8, no. , pp. 6, 2007.
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